From a Listed Directory Number (LDN)

About this task

Use the following procedure to set up night service to an automated attendant from an LDN:

Procedure

  1. Assign one or more unique extensions on the Listed Directory Numbers (LDN) screen.

    These extensions cannot exist elsewhere in the switch. For example, assign 5000 as the LDN.

  2. For each extension assigned in Step 1, assign a name that includes the night automated attendant extension or hunt group number as part of the name.

    For example, if the night AA number or hunt group number is 5001, use the name night5001.

  3. Assign the messaging hunt group extension in the Night Destination field.

    From the examples above, this number would be 5001.

Result

When you place the attendant console in day service mode, the LDN acts as usual. When you place the attendant console in night service mode, the system sends calls to the messaging hunt group extension. The messaging software answers calls by using the automated attendant that corresponds to the number in the LDN Name field.